✅ **Refund & Return Policy

 

(including Pre-Order & MTO Special Order Terms)**

We want you to enjoy your HOMK boots and shoes.

Please read the following policies carefully before placing an order.

 

✅ 1. Regular Orders — Return & Refund Policy

We gladly accept returns for our regular lineup boots and shoes purchased from www.homkboots.com within 14 days of delivery.

Eligibility for Returns

Returned items must be:

• Unworn and in original, mint condition
• Tried indoors only (carpet recommended)
• Including all accessories, packaging, and inserts

Shipping costs are non-refundable.

Return Shipping Cost

• Return shipping is the customer’s responsibility
• An $80 outbound shipping fee (the cost we paid to ship your order) will be deducted from the refund

How to Request a Return

Please contact us at info@homkboots.com before sending anything back.

We will provide the return address and instructions.

By placing an order, you agree to the above return conditions.

 

✅ 2. Pre-Orders & MTO (Made To Order) — Special Order Terms

Products labeled as Pre-Order or Made To Order (MTO) are considered Special Orders.

Production Time

Production typically requires 4–12 weeks, depending on capacity and leather availability.

Non-Cancellable & Non-Returnable

• Once a Special Order is submitted, it cannot be canceled, altered, or modified
• Special Order items are non-returnable and non-exchangeable, as they are crafted specifically for you

We strongly encourage customers to place MTO or Pre-Order orders only if you already know your correct HOMK size.

 

✅ 3. Sample & Discounted Items — No Returns or Refunds

All sample products and special-priced / discounted items are final sale.

They are not eligible for returns, exchanges, or refunds.

Please confirm carefully before purchasing.

 

✅4. Wrong Size for MTO / Pre-Order — What to Do?

If your Special Order does not fit, we can arrange an exchange, but please note:

• International shipping & customs fees may exceed the value of the boots

   

• The most cost-effective solution for Special Orders is usually:

  Sell your pair on eBay and re-order the correct size

This helps you recover most of your cost.

 

✅ 5. Order Cancellation Policy

If you need to cancel a regular order (non-MTO, non-Pre-Order), a 10% cancellation fee will be deducted.

This covers the non-refundable payment processing fees charged by:

• PayPal
• Credit card processors
• Shopify

To request a cancellation, email info@homkboots.com.

✅ 6. Contact Information

Email: info@homkboots.com

TEL: +86 18602094723

Postal Code: 523960

Return Address:

No. 189 Jiexun Building, Kangle South Road,

Houjie Town, Dongguan City,

Dongguan, Guangdong Province, China