FAQ

 How much does it cost to ship to my country?

We are committed to delivering a seamless global experience: all prices include duties and taxes, with complimentary worldwide shipping. Simply place your order — we’ll take care of the rest.

Pre-Orders and MTO Special Order Terms & Conditions

Products marked as Pre-Order or Made To Order (MTO) are considered a Special Order product. Production time ranges from 4 to 8 weeks. Times vary due to capacity and material availability. Once your Special Order is processed, orders cannot be canceled or altered. Special Order items are built specifically for you, they cannot be returned or exchanged. We encourage you to purchase Special Order products after you are familiar with your sizing in homkboots and shoes. By placing an order you are agreeing to the Special Order Terms & Conditions.

What if I ordered the wrong size?

If the shoes don’t fit, we can arrange an exchange, but international shipping, customs fees, and exchange service costs may end up being more than the shoes themselves.

The most cost-effective way is to sell your original pair on eBay and buy the correct size. This way, the cost of the old shoes is covered by the buyer.

Thanks for your understanding!

How will you be shipping the product to me?

We use UPS and DHL for worldwide shipping. Delivery is usually between 7 to 15 days. All shipments include 100% insurance coverage and a tracking number.

What if I want to return a purchase?

We're happy to accept returns of our regular lineup boots and shoes purchased on the www.homkboots.com website within 15 days of receipt. Boots or shoes need to be unworn and in mint condition, as do any accessories and packaging. We recommend trying footwear on over carpet to keep the soles and heels in mint condition. Please note that shipping costs are not refunded. Please contact us at quanshoemaker@gmail.com for shipping directions before returning any product.

Return Policy Reminder:
Returns will be subject to an $80 international shipping fee. For example, if your order is $300, your refund after return will be $220.

By placing an order, you agree to these terms.